the secret to getting your clients to rebook: Ask for feedback
Episode 01: The secret to getting your clients to rebook is asking them for feedback.
Watch time: 2:22
Scott and Andra (who have met with about 1500 business owners each over the last 12 months) are talking about the importance of getting feedback from your clients.
We found that if you ask a client for feedback sometime after their service, they are 45% more likely to book back in if they didn't do so on the spot after their visit to your venue.
They also cover why feedback is important and how to deal with negative feedback. It's not always the easiest part of the job but it is a gift given by someone who is giving your business an opportunity to address it.
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